faq - rug couture

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Browse through our extensive collection of rugs, to find your ideal design and color then enter your measurements for an instant online quotation.

We also offer a bespoke rugs service - send us your designs to receive a free quotation.

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Yes, all of the colors can be changed using the 'edit color ' drop down on the product page. This enables you to choose from our palette of over three hundred colors.

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We have gone to every effort to match the colors seen on the screen to the actual color of the rug, however, due to the differences between computer monitors and smart phone screens this cannot be guaranteed. To help combat this we offer a complimentary sample service for all colors.

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Rug Couture have an extensive color palette of over one thousand colors, in the unlikely event that your color is not available we can color match from paint samples, fabric samples or the pantone coloring system. For more information about sending us your color or fabric samples please click here.

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Enter your measurements into the cost calculator after you have chosen your product, this will give you the price of your rug. Prices are based on design complexity, number of colors and size.

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Yes. Please contact us for more information.

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All of our rugs are made from 100% pure Wool.

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Each one of our bespoke rugs is handmade by highly skilled craftsman using pure wool with a pile weight of 9.8oz/ft² and a pile height 0.55"

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No. All our rugs carry the Kaleen label. Kaleen is a Labelling programme initiated by the Indian government. It is promoted by the Carpet Export Promotion Council (CEPC), under the ministry of textiles. CEPC apart from providing the license to the exporters of carpets also takes measures to eradicate child labour and ensure the welfare of weavers within the carpet industry. CEPC introduced the Kaleen label in 1995 as a hallmark of commitment towards the eradication of child labour. All exporters have to obtain a license from the CEPC. It is mandatory.

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There is no maximum or minimum size, we do however, specialise in the larger size of rug. Every rug is bespoke and is made to your specified measurements.

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There is no minimum size however, there is a surcharge for any orders under $500.

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All of our rugs are made from 100% wool, so as you can expect they will clean with relative ease. With any spillage or accident involving liquids speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels. If any residue is left, a solution of carpet shampoo and warm water with a teaspoonful of white vinegar can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red etc. This will only exacerbate the problem, as most of these so-called quick fixes are worse than useless. You can add Scotchgard stain protection to your rug for a small extra cost at the checkout before paying.

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No, do not dry clean any of our rugs.

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No. All of our rugs are custom made to your specifications.

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No. With our large design portfolio and the option of customising available, we do not provide a printed brochure/catalogue.

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Credit card - Online - Payment can be made securely online at Rug Couture through our partner WorldPay - all major credit cards or debit cards are accepted. Card payments can be taken 24 hours a day, 7 days week and transactions are 100% secure.

Credit Card - Using Telephone - You can also pay by credit card over the telephone between 9.00am - 5.00pm, Monday to Friday. Please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to process your payment.

Paypal - You can now pay securely online by PayPal as an alternative to Worldpay. Simply place your order first online and select 'PaPpal' as your method of payment at the checkout after providing us with your address and delivery information.

Bank Transfer - you can transfer funds by online banking, our details are as follows:

Cheque - If paying by cheque, please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to arrange payment. All cheques must be payable to 'Style International Ltd' - please include your order reference number on the back.

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Once your order has been placed you should receive an order confirmation email with a copy of your invoice enclosed. If you've not received and you've checked your spam folder please contact customer services with your order no. And we will be pleased to assist you.

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Manufacture & shipping takes approximately 6 weeks, or up to 8 weeks for very large pieces.

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Yes. We ship to most international destinations throughout the world. We use DHL/TNT for shipping. All items can be tracked on the web upon dispatch.

We can offer this service due to having operations in:

Rug Couture London - 4th Floor, 100 New Bond Street, Mayfair, London, W1S 1SP
Tel: 0845 071 9303 | Web: www.rugcouture.com | Email: info@rugcouture.com

Rug Couture Sydney - Level 26, 44 Market Street, Sydney, NSW 2000
Tel: 02 9089 8735 | Web: www.rugcouture.com | Email: info@rugcouture.com

Rug Couture New York - 280 Madison Avenue, #912 - 9th Floor, New York, NY 10016
Tel: 1-866 929 0634 | Web: www.rugcouture.com | Email: info@rugcouture.com

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Shipping is free for all orders exceeding $500.

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As soon as your order is ready to be dispatched we will contact you to arrange a suitable shipping date.

Shipping takes place Monday to Friday 9.00am-5.30pm. We use TNT/DHL for shipping.

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Due to the nature of our products being custom made they are non returnable unless damaged or defective. Please be aware of this before placing your order.

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Yes, however, all damages must be reported upon delivery of goods. If in the event goods cannot be inspected on delivery, goods must be signed for as 'UNCHECKED'. Please contact us immediately to report any damages. Goods must be returned in the original packaging. You are entitled to either an exchange or full refund but if you have not signed for the goods as 'UNCHECKED' no refund will be given.