Terms and Conditions

• Making a purchase.

For an ease free purchase simply browse our online catalogue, click on item’s required and those goods will be placed into your shopping cart. When you have finished choosing your selection click on the checkout icon where your total bill, including any extra’s will be listed and calculated. You will then be asked to fill in your personal details and you will be sent an order confirmation via email.

• Damages and Errors in delivery.

All damages or order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery goods MUST be signed for as "UNCHECKED". In the unlikely event that this occurs please contact Rug Couture immediately. You are entitled to either an exchange or full refund. Refunds will be made within 5 working days.

• Returns.

Please note - Bespoke rugs, which are specially made to your particular specified size or custom colour are non returnable as these are made specifically to order to your requirements.

• Credit Card Security.

We use Worldpay for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers using 128 bit secure sockets layer technology and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.

• Colour and Images.

Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of the rugs. There may be slight variants in size and colour in handmade goods.

• Complaints

It is Rug Coutures policy to provide the highest level of service to our customers. If you have a complaint please direct it to the Sales Director. We will contact you within 48 hours with a response.

• Remittance Terms.

Payment in full is required before any goods are dispatched. All invoices include VAT at the standard rate and delivery. VAT number 844 6612 17.

• Confidentiality.

Customer details are strictly confidential and are protected within the current Data Protection Act. Rug Couture will not disclose any information provided to third parties. click here for full information on our privacy policy.

If you are not willing to adhere our terms and conditions simply do not buy from us. As all of our rugs are hand crafted sizes may vary up to 5%. Please be aware of this before placing your order.

If you have any questions please dont hesitate to call 0845 071 9303 and ask for the Sales Director.