This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.rugcouture.com (our site) to you.
Please read these terms and conditions carefully before ordering any Products from our site.
By clicking on the checkbox marked “[accept the terms & conditions]” on the checkout page, you accept these terms and conditions. Please understand that, if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
You should print a copy of these terms and conditions for future reference.
Terms 1 to 5 (inclusive) apply to all purchasers of Products.
2.1 We operate the website rugcouture.com . We are Rug Couture Limited, a company registered in England and Wales under company number 05728357 and with our registered office at Unit 1, Gregston Trading Estate, Birmingham Road, Oldbury, West Midlands, B69 4EX. 2.2 Our VAT number is 890249602.
We may provide links on our site to the websites of other companies (whether affiliated with us or not).
We cannot give any undertakings or warranties (legal promises) that websites of other companies are appropriate or accurate and we shall not have any responsibility for their activities. Therefore, any warranties relating to these companies are disclaimed by us absolutely.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues and we will have an extension of time for performance for the duration of that period. We will do our best to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We have the right to revise and amend these terms and conditions from time to time but you will be subject to the terms and conditions in force at the time that you order Products from us (unless any change to these terms and conditions is required to be made by law, in which case it will apply to orders previously placed by you).
If we change these terms and conditions, you will be required to accept the new version of them before you may order further Products from us.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
You must provide any requested paperwork to customs as soon as possible. If there are delays and subsequently storage charges as a result of your inability to provide paperwork in a timely manner then you may be liable for any additional charges..
By agreeing to these terms and conditions, you also consent to our processing of the personal data (e.g. your name and address) that you provide to us in accordance with our privacy policy, which is available at https://www.rugcouture.com/customer-service/privacy/.
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an e-mail that confirms your order for a Product (Order Confirmation). The contract between us (the Contract) will only be formed when we send you the Order Confirmation.
The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
All of our Products are made to your specifications (i.e. are ‘bespoke’). This means that, unlike most consumer contracts, you will not have any right to cancel a Contract.
This term 10 does not affect your other legal rights.
The Start date for production of your order will be considered as the day you confirm your graph. A digital graph, which is an image showing how your completed rug is likely to look upon completion, will be sent to you soon after placing your order. Once the graph is confirmed by you your order will be put into production.
We promise to deliver your order as soon as reasonably possible, provided that you are available to receive delivery.
We will send you carrier details with a tracking code. If you are not available to receive the Product on the first attempt delivery, you may schedule another time for re-delivery. We shall be entitled to charge you in advance for any additional delivery charges up to £50 (or other currency equivalent) for each time that we attempt to re-deliver your order and you are not available.
If you live in a restricted access property, such as a top floor flat, a gated property, a property situated on or near a narrow road, or anything else that may hinder a delivery, additional delivery charges may apply. When purchasing a product you will be asked whether you live in a property with restricted access. If you do, one of our sales team will contact you after ordering your product to determine whether additional delivery charges will apply based on your circumstances.
When your order arrives, if the packaging is not perfect, sign for 'as damaged. Failure to do so could mean we're unable to replace your order for free in the event that it has been damaged. If in any doubt whatsoever sign for your order as damaged. If you do not sign for as damaged and there is damage to your order we kindly request that you inform us immediately and also that you lodge a complaint with the delivery company within 24 hours of receiving your Product. When lodging a complaint please request and make a note of the case reference number.
All delivery and production dates are estimates only and time is not of the essence in relation to products delivered.
After the Products have been delivered, you will be responsible for them – in other words, you are responsible for the risk of anything happening to the Products.
You will only own the Products once you have paid us in full (including for any delivery charges) – until we have received full payment, the Products will belong to us. If (for any reason) payment for the Products is recalled or revoked, ownership shall immediately revert to us.
The Customer acknowledges that it is fully responsible for the goods and risk in the goods passes on delivery to the Customer. Any issues or defects with goods must be reported within 24 hours otherwise the goods are deemed to have been accepted.
The price of the Products and our delivery charges will be as quoted on our site from time to time and as confirmed to you at check-out.
Product prices include VAT (where applicable).
Product prices and delivery charges are liable to change at any time but changes will not affect orders already placed.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Payment for all Products must be by credit/debit card , PayPal or bank transfer.
We legally promise to you that any Product purchased from us through our site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. This means that we will not be responsible if any issues with a Product occur because you have mistreated it.
All Products are handmade, largely from natural materials. Accordingly, there could well be minor discrepancies (in Products as delivered) from any specifications, designs, samples, colours provided or shown to you. In particular, different computer screens may represent particular colours differently and, therefore, the Products’ colours may differ slightly from that shown on your computer screen. You agree that any discrepancies of this type shall not constitute a breach of our promise in clause 14.1.
Where you provide us with any image(s) to be incorporated in/on a Product, you legally promise to us that you are entitled to ask us to do so and, that in using such image(s), we will not infringe anyone else’s intellectual property rights (for example, copyright).
The law requires that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
This term 16 does not affect your legal rights.
If any term (or part of any term) of these terms and conditions is held to be unlawful, invalid or unenforceable, then that term (or part of that term) shall (to the extent required) be deemed not applicable and shall be rendered ineffective (so far as is possible) without modifying or affecting the remaining provisions of these terms and conditions
These terms and conditions constitute the entire agreement between you and us relating to your use of our site and the Products. These terms and conditions replace any previous agreement or understanding between us relating to the Products.
No term of these terms and conditions will be enforceable by anyone apart from you and us.
We may let anyone take over our rights and/or obligations under these terms and conditions at any time.
You may not let anyone take over your rights and/or obligations under these terms and conditions without our prior, written consent.
If we fail to exercise (or delay in exercising) any of our rights or remedies, this will not mean that we have waived these rights or remedies.
These terms and conditions will be governed by English law.
You hereby submit to the exclusive jurisdiction of the English courts.
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an e-mail that confirms your order for a Product (Order Confirmation). The contract between us (the Contract) will only be formed when we send you the Order Confirmation.
The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
The Start date for production of your order will be considered as the day you confirm your graph. A digital graph, which is an image showing how your completed rug is likely to look upon completion, will be sent to you soon after placing your order. Once the graph is confirmed by you your order will be put into production.
We promise to deliver your order as soon as reasonably possible, provided that you are available to receive delivery.
We will send you carrier details with a tracking code. If you are not available to receive the Product on the first attempt delivery, you may schedule another time for re-delivery. We shall be entitled to charge you in advance for any additional delivery charges up to £50 (or other currency equivalent) for each time that we attempt to re-deliver your order and you are not available.
If you live in a restricted access property, such as a top floor flat, a gated property, a property situated on or near a narrow road, or anything else that may hinder a delivery, additional delivery charges may apply. When purchasing a product you will be asked whether you live in a property with restricted access. If you do, one of our sales team will contact you after ordering your product to determine whether additional delivery charges will apply based on your circumstances.
When your order arrives, if the packaging is not perfect, sign for as damaged. Failure to do so could mean we're unable to replace your order for free in the event that it has been damaged. If in any doubt whatsoever sign for your order as damaged. If you do not sign for as damaged and there is damage to your order we kindly request that you inform us immediately and also that you lodge a complaint with the delivery company within 24 hours of receiving your Product. When lodging a complaint please request and make a note of the case reference number.
All delivery and production dates are estimates only and time is not of the essence in relation to products delivered.
The Products will be at your risk from the time of dispatch.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
If (for any reason) payment for the Products is recalled or revoked, ownership shall immediately revert to us. If this happens, provided that the Products have not been resold (or irrevocably incorporated into another product) and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Products and, if you fail to do so promptly, enter any premises of yours or of any third party where the Products are stored in order to recover them.
The price of the Products and our delivery charges will be as quoted on our site from time to time and as confirmed to you at check-out.
Product prices include VAT (where applicable).
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
We are under no obligation to provide a Product to you at an incorrect price (i.e. which is lower than the correct price), even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Payment for all Products must be by credit/debit card , PayPal or bank transfer.
We warrant to you that any Product purchased from us through our site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Exclusions and Limitations. The manufacturer's warranty does not cover normal wear and tear plus certain inherent characteristics including, but not limited to, those described above, which may affect the Product's appearance and/or performance over time. It is only applicable to Products placed for use indoors and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls or other damage, deterioration, stain, loss of colour or appearance caused by abuse, or improper or inadequate maintenance. It does not cover Products placed in use on stairs, ramps, or any area regularly subjected to wheeled or rolling apparatus.
Remedy Exclusions Liability and exclusive remedy of Rug Couture under this warranty is limited to actual repair or replacement. Rug Couture total liability shall not exceed the invoice amount to the customer Rug Couture is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
Nontransferable Warranties on Rug Couture Products are intended for the protection of the Consumer and/or Business and are not transferable to any other party.
Using vacuum cleaners with beater bar voids the warranty.
DEFECTS: If the rug has a manufacturing defect then it is the responsibility of Rug Couture to collect the Products from the customer. If the customer has to organise collection through their carriers then they can bill the cost to Rug Couture. The Rug will be repaired if it can be repaired or if not it will be replaced by Rug Couture.
MANUFACTURING DEFECT: Tufts coming out in clumps all over the Product (by clumps it means big clumps not 2 or 3 tufts). The design is completely wrong does not match the approved graph that has the customer signed off. colours are completely wrong and not just a slight variation as specified above. Size is completely wrong and does not fall within the variation specified above.
All Products are handmade, largely from natural materials. Accordingly, it is possible that there will be minor discrepancies (in Products as delivered) from any specifications, designs, samples, colours provided/shown to you and you acknowledge and agree that such discrepancies shall not constitute a breach of clause 23.1.
Where you provide us with any image(s) to be incorporated in/on a Product, you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim made against us for actual or alleged infringement of a third party’s intellectual property rights arising out of, or in connection with, our use of such image(s).
This term sets out our entire liability to you. You acknowledge and agree that this term reflects a fair allocation of risk between you and us.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales.
Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.