Delivery

Free Delivery

    We offer free delivery to most international destinations:

  • Orders above £250 qualify for free delivery.
  • Orders below £250 will incur a delivery surcharge added at checkout.

Rugs exceeding 3 meters (9.8ft) in both dimensions may incur a supplemental delivery charge depending upon your location. Our team will proivde you with the cost after placing your order. Contact us for more information.

Delivery Information

  • Standard rugs: Dispatched within 6 weeks of design approval.
  • Complex/Large rugs: Dispatched within 8 weeks or longer, depending on complexity.
  • Plain rugs (12-14mm pile depth): Dispatched within 4-6 weeks.
  • Bespoke rugs: Timescales for bespoke pieces vary depending on materials and construction.
  • Hand-Knotted designer rugs: Dispatched in approximately 8-12 weeks.

When your order is ready for dispatch, we will send you tracking details by email.

Standard deliveries take place Monday-Friday, 9AM to 5PM, single-person delivery to your door. Items must signed for upon receipt. Please see our returns page for more information. When opening the rug packaging, DO NOT USE A BLADE; Instead, use scissors and cut away from you to avoid damaging the rug inside.

Delivery Options

Express Delivery service available. Costs for this are calculated based on the order size and delivery destination. Please contact us for pricing.

Contact us to get quotes for specific delivery dates/times, two-person delivery, or assistance with carrying, unrolling, and packaging disposal.

Order Confirmation and Production

Shortly after placing your order, you will receive a digital graph of your rug via email that you will need to approve before your rug goes into production. This step ensures you are satisfied with the final design & cusomisation options.

Customs & Duties

Rug couture will arrange and pay for any applicable import taxes before dispatching your order. If in the unlikely event any additional customs fees are applied, please pay them, and we will reimburse you promptly.