Rugs exceeding 3 meters (9.8ft) in both dimensions may incur a supplemental delivery charge depending upon your location. Our team will proivde you with the cost after placing your order. Contact us for more information.
Standard deliveries take place Monday-Friday, 9AM to 5PM, single-person delivery to your door. Items must signed for upon receipt. Please see our returns page for more information. When opening the rug packaging, DO NOT USE A BLADE; Instead, use scissors and cut away from you to avoid damaging the rug inside.
Contact us to get quotes for specific delivery dates/times, two-person delivery, or assistance with carrying, unrolling, and packaging disposal.
Shortly after placing your order, you will receive a digital graph of your rug via email that you will need to approve before your rug goes into production. This step ensures you are satisfied with the final design & cusomisation options.
Rug couture will arrange and pay for any applicable import taxes before dispatching your order. If in the unlikely event any additional customs fees are applied, please pay them, and we will reimburse you promptly.